Terms and Conditions
Welcome to GRITT Outdoors!
These terms and conditions outline the rules and regulations for the use of GRITT Outdoors’s Website, located at https://grittoutdoors.co.uk.
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree, you must not use this website.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person using this website. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to GRITT Outdoors. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All agreements shall be governed by and construed in accordance with the laws of England and Wales.
Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
Full payment or deposit (where applicable) is required at the time of booking.
Refunds & Cancellations
General Policy
Refunds are not guaranteed and are provided strictly at the discretion of GRITT Outdoors. We will always aim to accommodate reasonable requests where possible; however, we reserve the right to refuse refunds where costs have already been incurred.
Tours, Trips & Experiences
For all tours, trips, and experience-based products (including but not limited to multi-day travel events such as Morocco tours), refunds are not available once a booking has been confirmed.
This is due to significant upfront and non-recoverable costs incurred at the time of booking, including but not limited to:
- Return ferries
- Vehicle insurance
- Visa processing
- Pre-booked campsites
- Pre-arranged group activities
- Branded clothing and merchandise
- Operational and logistical planning costs
These costs are committed in advance and are non-refundable to GRITT Outdoors; therefore, they cannot be refunded to customers.
Failure to attend a booked tour or experience for any reason, including but not limited to personal circumstances, vehicle issues, or travel disruption, will be treated as a cancellation by the customer. In such cases, no refund will be due except at the sole discretion of GRITT Outdoors. Refunds are not available once a booking has been confirmed, except where required by law or at the sole discretion of GRITT Outdoors.
Exceptional Circumstances
In exceptional cases, GRITT Outdoors may, at its sole discretion, offer:
- A partial refund
- A credit note
- A transfer to another event or booking
This is not guaranteed and will be assessed on a case-by-case basis.
Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law. Where applicable, refunds will be issued in accordance with the Consumer Rights Act 2015.
Changes & Amendments
We reserve the right to make changes to itineraries, schedules, routes, accommodations, or included services where necessary due to operational, safety, or external factors beyond our control.
Where significant changes are required, we will make reasonable efforts to notify customers in advance.
Customer Responsibilities
You are responsible for ensuring that you:
- Hold a valid passport and any required visas
- Meet all entry requirements for destinations visited
- Maintain appropriate insurance cover where required
- Ensure your vehicle is roadworthy and compliant with local laws
GRITT Outdoors shall not be liable for any costs, losses, or disruptions caused by failure to meet these requirements.
Travel to the departure point is the responsibility of the customer. GRITT Outdoors shall not be liable for any costs or losses arising from a customer’s inability to reach the departure location.
Force Majeure
GRITT Outdoors shall not be liable for failure or delay in performing its obligations where such failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters
- War or civil unrest
- Pandemics or government restrictions
- Transport disruptions
In such cases, refunds will not be guaranteed and may be subject to recovery of costs from third-party providers.
Travel & Package Disclaimer
Certain products offered by GRITT Outdoors may constitute a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018.
Where applicable, GRITT Outdoors acts as the organiser of such experiences. We will take reasonable care to ensure that all elements of the trip are delivered as described.
However, GRITT Outdoors shall not be liable for failure or delay in performance where such failure is due to:
- Events beyond our reasonable control
- Actions of third-party providers
- Customer non-compliance with travel requirements
Data Protection & Privacy
We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By placing an order or booking a tour, you acknowledge and agree that we may collect and process personal data including, but not limited to:
- Name and contact details
- Vehicle details (where applicable)
- Passport or identification information (where required for travel)
- Emergency contact information
This data is used solely for the purposes of fulfilling your booking, organising logistics, complying with legal requirements, and ensuring participant safety.
We may share necessary data with third parties strictly where required, including ferry operators, insurers, campsite providers, and local authorities where applicable.
For full details on how your data is used, stored, and protected, please refer to our Privacy Policy.
Payment Disputes
By placing an order, you agree to contact GRITT Outdoors in the first instance to resolve any issues before initiating a chargeback or payment dispute.
Where a chargeback is raised in violation of these terms, we reserve the right to provide these Terms and Conditions as evidence to the payment provider.
Cookies
We employ the use of cookies. By accessing GRITT Outdoors, you agree to use cookies in accordance with our Privacy Policy.
License
Unless otherwise stated, GRITT Outdoors owns the intellectual property rights for all material on this website. All rights are reserved.
You must not:
- Republish material
- Sell, rent or sub-license material
- Reproduce or duplicate content
- Redistribute content without permission
User Content
Users may post content where applicable. GRITT Outdoors is not responsible for user-generated content but reserves the right to remove content deemed inappropriate or in breach of these terms.
Hyperlinking to our Content
Approved organisations may link to our website provided the link is not misleading and does not imply endorsement.
iFrames
You may not create frames around our webpages without prior written consent.
Content Liability
We are not responsible for content appearing on external websites linking to us.
Your Privacy
Please refer to our Privacy Policy.
Reservation of Rights
We reserve the right to amend these terms at any time. Continued use of the website constitutes acceptance of updated terms.
Risk Acknowledgement & Liability
Participation in GRITT Outdoors events, including driving and off-road activities, involves inherent risks.
By booking and participating, you acknowledge and accept that:
- Driving, overlanding, and off-road activities carry risks of vehicle damage, mechanical failure, personal injury, and environmental hazards
- You participate entirely at your own risk
GRITT Outdoors shall not be liable for:
- Any damage to your vehicle or personal property
- Mechanical breakdowns or recovery costs
- Loss of personal belongings
- Costs incurred due to delays, route changes, or incidents
You are solely responsible for ensuring that:
- Your vehicle is roadworthy and suitable for the event
- You hold valid insurance covering all territories visited and activities undertaken
- You are competent and licensed to operate your vehicle
GRITT Outdoors does not provide vehicle insurance or guarantee recovery services unless explicitly stated.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.
Disclaimer
To the fullest extent permitted by law, we exclude all warranties relating to this website and its use. Nothing in this disclaimer will:
- Limit liability for death or personal injury
- Limit liability for fraud or misrepresentation
- Exclude liabilities not permitted under UK law
As long as this website and its services are provided free of charge, we will not be liable for any loss or damage of any nature.
